Creating High Performance

Tel: +44 (0)1206 710945

Approach and Toolkit
Creating High Performance
Creating High Performance

By Aligning People’s Behaviour to the Business Strategy

We recently carried out a piece of work with a publicly quoted financial services organisation.

Together with the recently appointed HR Director, the Support Services Director established a brief to transform the performance of the Support Services organisation. The background was a history of under investment and an environment where staff expected to be directed and ‘told’ what to do. This was reflected in a poor performance track record particularly in the IT and Business Change areas.

The company could demonstrate a raft of project interventions with little in terms of business deliverables. It would also be fair to describe the senior management team he inherited as lacking leadership with staff morale at rock bottom. This was confirmed through a series of focus group workshops with a large sample of Head Office employees together with a Climate Survey which pointed to huge gaps in terms of leadership effectiveness. The overall objective for the company was to establish an environment of high performance which represented an alignment between the style and behaviour of the staff with the strategic objectives of the business.

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Tel: +44 (0)1206 710945
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